Frequently Asked Questions (FAQs)
Simply browse our products, add your favourites to the cart, and complete your purchase at checkout with your preferred payment method.
Please check your package immediately to make sure all items are sealed, undamaged, and match your order.
Order confirmation is typically sent instantly via email and SMS. If you haven’t received it within an hour, contact our support team for assistance.
If a payment succeeds but the order doesn’t go through, the amount will automatically be refunded to your account within 3–5 business days. Reach out if you haven’t received it after this period.
All Purpose Beauty products are carefully packed in protective and eco-friendly packaging to ensure they reach you in perfect condition.
Your order ID is included in the confirmation email and SMS sent to your registered contact details.
Once your order ships, you’ll receive tracking details via email and SMS to monitor delivery progress.
Orders cannot be updated once confirmed. Please verify your details before completing the checkout.
Orders cannot be cancelled once placed. In exceptional situations, contact our customer care within 12 hours of purchase — we’ll try our best to help.
Refunds (where applicable) are processed within 5–7 business days after confirmation.
Due to hygiene and safety standards, returns/exchanges are accepted only if the product is damaged or incorrect. Evidence like photos/videos may be required.
Please take clear photos/videos of the packaging and product, and reach out to us within 24 hours of delivery.
Most orders are delivered within 5–7 working days after dispatch.
Our delivery partner will attempt delivery up to three times before returning the package to us.
Once placed, sale orders cannot be modified or cancelled because processing begins immediately.
Every product includes an expiry date on the packaging — you can safely use it up until that date.
Yes, every product (sale or regular) undergoes strict quality inspection before shipment.
Yes! However, quantities may be limited by stock availability.
High order volumes may slightly extend delivery timelines. We’ll keep you updated via email/SMS.
Some Purpose Beauty products are specifically labeled as pregnancy-safe and have been formulated with that use in mind. Products that do not carry this label are still designed to be gentle and skin-friendly. However, pregnancy can make skin more sensitive, so we always recommend reviewing the ingredient list and consulting your healthcare professional before introducing any new skincare product.
Absolutely! Contact our support team through the “Contact Us” form or by email — we’re happy to help.
Please notify us within 48 hours of delivery if you see any defects or concerns.
Yes — Purpose Beauty products are formulated without animal testing and are vegan-friendly.
Email: care@purposebeauty.in |+91 9257720505
(For collabs) DM us directly on social channels
Or submit a message via the Contact Us page.
Send a message through the Contact Us page — we’ll be happy to help!
Yes! Select gift packaging at checkout if available.
Reselling is permitted only with prior written approval. Please reach out via the Contact Us page to inquire.
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